Mediation

Mediation is a voluntary and confidential process used to help resolve workplace disputes. It involves an independent, impartial mediator who supports the parties in having a structured conversation to explore issues, improve understanding, and work towards a mutually acceptable outcome. 

The mediator does not take sides, make decisions, or impose solutions. Instead, they help those involved communicate effectively and find their own resolution.

When Mediation can be used

Mediation is commonly used to resolve employment issues such as: 

• Workplace conflict or breakdowns in working relationships
  
  
• Grievances between colleagues or between employees and managers
  
  
• Disputes involving communication, behaviour, or misunderstandings
  
  
• Issues that may otherwise escalate into formal grievance or disciplinary procedures 

Mediation can take place at any stage, including before a formal process begins, during a grievance, or even after a dispute has arisen.

Why Use Mediation

Mediation can: 

• Resolve issues quickly and informally
  
  
• Reduce stress and preserve working relationships
  
  
• Avoid lengthy or formal procedures
  
  
• Give all parties a voice in the outcome